However, us finishing up exchanges by way of 3rd party companies isn't going to imply we forfeit our obligation with the exchange. When you run into any troubles over the exchange, just let our guidance staff know and we will make it easier to out within the shortest time achievable.
For those who’re the sufferer of theft therefore you suspect that stolen cash have already been transferred to the ChangeNOW deposit tackle, you will need to open a support ticket and supply us with the following information and facts:
If you need to purchase a copyright, you have to have it sent to a specific copyright wallet. Each and every coin has its possess one. The recipient handle is your wallet, to which your copyright is transferred after the exchange.
If these steps usually do not assistance, be sure to Speak to our assist at: [e-mail protected] or use this hyperlink. We can get back to you personally as quickly as possible.
For distinct pairs, additional data might be shown in The grey notification bins higher than the affirmation button. We urge you to definitely concentrate to this sort of notifications to ensure your exchange is processed with no challenge.
A fixed level copyright exchange is definitely an exchange done at the exact same amount that is displayed to the customer in the beginning of the exchange, in spite of subsequent fee fluctuations.
This can be the solution that we’ve come up with to changenow copyright provide our consumers that has a wider variety of the coins which you could acquire which has a bank card — as our provider Simplex supports fewer currencies for immediate buy.
DDoS assaults. Regretably, these kinds of problems transpire every so often, but we are often delighted to assist you and solve any troubles;
If you wish to order copyright with USD, EUR or any fiat currency, you need to enter your electronic mail handle around the aspect of our 3rd-celebration companions, Guardarian and Simplex.
If you would like exchange funds at a fixed charge method, the waiting time for just a deposit is 20 minutes. Be sure to be attentive and send out funds right away following generating an exchange.
The blockchain is overloaded. A lot of transactions are waiting around to be involved into the blockchain, and yours could await its convert, too. At times you might have to attend slightly lengthier.
Following the exchange is processed, the received copyright is going to be credited to your NOW Wallet stability. You can check out the transaction facts during the transaction heritage section of your app.
Your card ought to comply with the requirements of our purchase service provider, Simplex: the cardboard have to be issued by VISA or MasterCard.
If there is sizeable evidence that suggests the cash had been without a doubt stolen, ChangeNOW will do its finest to quickly freeze the belongings. In the course of the method, the police or Legislation Enforcement ought to give us which has a report on the ongoing scenario within just 14 times after you submitted a guidance ticket.